Return Conditions
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If the delivered product has missing accessories, defective, damaged, different from ordered product or incomplete, please inform SmartDoko the same day on the date of delivery.
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Returns will be accepted if the delivered product is returned in original condition including product’s box, product tag, warranty card and all other accessories provided with the product.
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Regarding electronics items, it is a requirement for the product to be in a sealed package in order to process returns
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Product should be returned along with VAT/PAN bill provided by SmartDoko.
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In case, if customer requests for replacement of a product and if the seller does not have the same product, then SmartDoko will provide a refund.
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Returns are offered by sellers under their category where return is offered by respective sellers. However, the product under warranty shall be sent to respective service center, return and refund shall not be applicable for such products.
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If product is qualified for a refund after we have received your product and all quality check has been done (2-3 working days), you can select convenient refund method from table below:
|
Payment Method |
Option |
Estimated Time |
|
Cash on Delivery (COD) |
Bank Deposit |
2-3 working days |
|
SmartDoko Gift Card |
Voucher |
1-2 working days |
|
CellPay |
To be credited in given account |
1-2 working days |
|
eSewa Wallet |
To be credited in given account |
2-3 working days |
|
Debit Card |
Credited to card |
10-12 working days |
|
Credit Card |
Credited to card |
10-12 working days |
Shipping Charge:
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Shipping charge will be refunded along with refund amount. In case of defective or damage product, shipping charge won’t be refunded.
In order to create a return & refund request, you can contact us via 9801013311 or email us at: customer.service@smartdoko.com