How long will it take to be delivered
SmartDoko Private Limited offers regular and express delivery options available in Kathmandu - Inside Ring Road, Golfutar, Mandhikatar, Budhanilkantha, Kapan, Bauddha, Jorpati, Gokarna, Lokanthali, Purano Sinamangal, Thimi, Bhaktapur, Banepa, Dhulikhel, Balkumari, Imadol, Hattiban, Harisiddhi, Godavari, Bhainsipati, Nakhu, Baghdol, Chobar, Kirtipur, Satungal, Thankot, Chandragiri, Sita Paila, Ramkot, Balajutar, Siddhitol, Hiledol, Dhapasi, Tokha, Butwal, Itahari, Dharan, Biratnagar, Narayanghat, Nepalgunj and Pokhara.
The goods will be dispatched within the same business day if ordered before 1:00 PM on Sunday - Friday. The order made after that will be delivered on next day. The goods for outside valley will be delivered within 3 - days. The order made after1:00 PM on Friday will be delivered by Sunday. No Deliveries will take place on Saturday or public holiday.
If a mobile number is provided customer will receive a call from SmartDoko customer executive stating the situation of delivery and the mode of payment. This will also be confirmed by email.
My order has not arrived yet!
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned to provide any kind of further processing. To rearrange the parcel for the delivery customer will be charged Rs. 100. If the address provided is correct please feel free to contact our customer service number 9801013311.
I can't find my order confirmation email!
Check your Spam or Junk folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
To further ensure our confirmation emails get to you, you can add the address "firstname.lastname@example.org" to your safe sender's list to ensure your confirmation does not get sent to your Spam or Junk folder.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.