OFFERS

FAQs

Getting Started

What is SmartDoko?

SmartDoko is an online shopping destination in Nepal offering wide range of products whereby the customers can enjoy a hassle free purchase of products which is now just a click away from reaching to their doorsteps. The mission of our company is to be one click solution for our clients. The Strategies opted by SmartDoko is to bear an unbeatable prices, prompt delivery, high level of responsiveness and reliability, wide selection of products and services.

Why should I choose SmartDoko

SmartDoko provides a wide array of the best products at best prices to the consumers authorizing numerous transactions daily. We ensure the fast and hassle free accurate delivery. SmartDoko is the only ecommerce site in Nepal that provides points to the consumers on every purchase, which can be redeemed. There are products that are exclusively available only at SmartDoko. The celebration is greater with SmartDoko Coupon System that provides range of offers & discount.

How does it work?

Buying on SmartDoko is a straight forward procedure. All that you need to do is to sign up for an account to start purchasing the product. The registration can be completed by following the below mentioned steps.
  1. Click Login/Sign Up button on the right top corner of the homepage
  2.  Click on Sign Up in desktop or on your mobile device under the new user
  3. Fill up the form to complete the registration
  4. You will receive an email activation code once submitted
  5. You have to activate your account by going through your email and clicking on the link.

Buying an Item

How do I find an item on SmartDoko?

There are two easy steps to find a product of your choice on SmartDoko.

Method A: Explore Categories

If you're undecided of what product wish you would like to shop for or if you merely want to explore vary of things on smartdoko, you'll browse the list of classes on the homepage. Then choose the subcategory to look at multiple products. Review your search results pages by value vary, mobile name, model range and accessibility and if you see one thing you are inquisitive about, click on the merchandise name to look at additional details.

Method B: Search Box

If you're certain of what product you wish to shop for, merely attend the search box on the homepage, enter a number of words describing what you're craving for, and click on Search. a pursuit results page of smartdoko listings are going to be displayed. Review your search results pages by value vary, mobile name, model range and handiness value and if you see one thing you are curious about, click on the merchandise name to look at additional details. 

How do I buy on SmartDoko?

  1.  Please review the section above to find a product of your choice.
  2.  Then click on the product name to view more details (price, size, color and model etc.).
  3.  Once you are sure you want to buy, clicks add to the doko in your desktop or in your mobile device to proceed to the checkout. Review the price and the shipping cost before completing the purchase.
  4.  Finally, click Checkout (in your desktop) or Confirm your Purchase (in your mobile device) to place an order.
  5.  You will then need to validate your order, which you can do by two methods:
You will also receive an email with a link. Click on Order Confirmation in the email in order to confirm your purchase. Once you have validated your purchase, the delivery agent will contact the seller to arrange delivery.

When will I get my product after I place an order?

After you place your order, you will receive a confirmation email. Be preemptive, the delivery agent of smartdoko will contact the seller and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. You can always contact our Customer Service Team.

How much do I pay for shipping?

When you have selected a product you are interested in, you can check the shipping rate by using the Shipping function located beneath the Buy button. Enter your location and then you will get the shipping methods that reach your location, with the corresponding shipping rate.
 

In which cities can SmartDoko Deliver orders?

For some reason we only deliver product inside Kathmandu valley. If payments are made in advance then we can provide the product with additional delivery charges as delivery charges are free inside Kathmandu.

Payments

What are the modes of payment for purchasing on SmartDoko?

We accept the following modes of payment:
  • Cash on delivery (COD)
  • Onsite Card Payment (Available Soon)
  • E-Sewa
  • Visa and MasterCard Payment Through Payment Gateway 

What is COD? Are there any additional charges for COD orders? Does your delivery person carry credit card machines?

COD refers to Cash on Delivery. It doesn’t matter if you don’t have a Credit/Debit card for your online shopping. SmartDoko offers their customers an option of paying for the purchase at your doorstep.

Just place your order and make cash payment to our delivery partner upon the delivery of your item.

Does your delivery person carry credit card machines?

Yes, the delivery person will be carrying a card machine with him. The customer can choose the mode of payment according to their convenience. The Card On Delivery will be applicable only in Kathmandu Valley. 

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please fill in our Contact Us form available under the contact us section or call us on number provided in contact us section with your transaction details and we will look into it immediately.

If your money has not reached us, it will surely be refunded back to your account.

Membership Reward

How can I earn and redeem points?

Once customers enroll themselves to become a member and starts purchasing the product, they can instigate racking up the members point. Customer receives 1% of Total Value in Points System, which is equal to 0.5% in monetary value. To redeem your Points, simply click to the “members reward” section which will be in my points. Once it’s clicked it will divert the customer to next page where they can add any items within their point value to their doko, and click the “Checkout” button. Continue through the checkout process. When you get to the Payment Information section, the customer needs to make a payment of only the delivery charges depending on the area.

How do I be eligible

To be eligible of SmartDoko’s “Members Reward”, you must sign up and create an account in SmartDoko web page. The members all over the world can register but the products will be delivered only in Nepal.

How long will be the program period

This Program will prolong until concluded, suspended, modified, or converted to another rewards program by SmartDoko.

Am I charged for the purchase?

You are only liable to pay for the delivery charges. The payment for product will be deducted from your points.

Gift Card

How do I buy a SmartDoko Gift Card?

Gift Cards can be purchased online at https://smartdoko.com/search?sort=lprice&q=gift%20card. Cards are available in a variety of denominations from Rs.500 to Rs.25, 000. You cannot use a gift card to purchase a Gift Card. The gift card is non-returnable and non-refundable. It cannot be exchanged for cash.

What are the delivery charges for Gift Cards?

There is no delivery charge when ordering Gift Cards inside Kathmandu Valley. 

How long will my Gift Card take to arrive?

If an order is placed before 12:00 PM the delivery inside Kathmandu Valley will be done on the same day.

How do I pay using a Gift Card?

When SmartDoko team comes to deliver the ordered product, gift card can be used as a mode of payment

What if I buy a product of 1900 and my gift card is of 2000?

Gift card can only be used once. Customers will not get cash back for remaining amount left in the gift card. Customers can always add the product and pay extra cash if it exceeds the gift voucher amount. 

What if I want to buy a product worth more than my gift card?

It is possible to purchase more than value of the gift card. The payment for the remaining amount can be made by cash or card on delivery. 

If my gift card is lost or stolen, will it get replaced or reimbursed?

No, gift card will not get replaced or reimbursed. 

Will I get points when I purchase a gift card?

No, points will not be awarded to customer who purchases the gift card but will do to the customer who pays by the gift card. 

Can I use the gift card even if it expires?

Gift card will be invalid and will not be replaced or reimbursed once it expires.

Can I use the gift card with other promotion or coupon code?

No, Gift card cannot be used with any other promotion or coupon code.

Do you charge service service fee for gift card?

No Service fees are charged in connection with SmartDoko gift cards.

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How do I buy a SmartDoko Gift Card?

Gift Cards can be purchased online at https://smartdoko.com/search?sort=lprice&q=gift%20card. Cards are available in a variety of denominations from Rs.500 to Rs.25, 000. You cannot use a gift card to purchase a Gift Card. The gift card is non-returnable and non-refundable. It cannot be exchanged for cash.

What are the delivery charges for Gift Cards?

There is no delivery charge when ordering Gift Cards inside Kathmandu Valley. 

How long will my Gift Card take to arrive?

If an order is placed before 12:00 PM the delivery inside Kathmandu Valley will be done on the same day.

How do I pay using a Gift Card?

When SmartDoko team comes to deliver the ordered product, gift card can be used as a mode of payment

What if I buy a product of 1900 and my gift card is of 2000?

Gift card can only be used once. Customers will not get cash back for remaining amount left in the gift card. Customers can always add the product and pay extra cash if it exceeds the gift voucher amount. 

What if I want to buy a product worth more than my gift card?

It is possible to purchase more than value of the gift card. The payment for the remaining amount can be made by cash or card on delivery. 

If my gift card is lost or stolen, will it get replaced or reimbursed?

No, gift card will not get replaced or reimbursed. 

Will I get points when I purchase a gift card?

No, points will not be awarded to customer who purchases the gift card but will do to the customer who pays by the gift card. 

Can I use the gift card even if it expires?

Gift card will be invalid and will not be replaced or reimbursed once it expires.

Can I use the gift card with other promotion or coupon code?

No, Gift card cannot be used with any other promotion or coupon code.

Order and Delivery

How long will it take to be delivered

SmartDoko Private Limited offers regular and express delivery options available in Kathmandu - Inside Ring Road, Golfutar, Mandhikatar, Budhanilkantha, Kapan, Bauddha, Jorpati, Gokarna, Lokanthali, Purano Sinamangal, Thimi, Bhaktapur, Banepa, Dhulikhel, Balkumari, Imadol, Hattiban, Harisiddhi, Godavari, Bhainsipati, Nakhu, Baghdol, Chobar, Kirtipur, Satungal, Thankot, Chandragiri, Sita Paila, Ramkot, Balajutar, Siddhitol, Hiledol, Dhapasi, Tokha, Butwal, Itahari, Dharan, Biratnagar, Narayanghat, Nepalgunj and Pokhara.

The goods will be dispatched within the same business day if ordered before 1:00 PM on Sunday - Friday. The order made after that will be delivered on next day. The goods for outside valley will be delivered within 3 - days. The order made after1:00 PM on Friday will be delivered by Sunday. No Deliveries will take place on Saturday or public holiday.

If a mobile number is provided customer will receive a call from SmartDoko customer executive stating the situation of delivery and the mode of payment. This will also be confirmed by email. 
 

My order has not arrived yet!

We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned to provide any kind of further processing. To rearrange the parcel for the delivery customer will be charged Rs. 100. If the address provided is correct please feel free to contact our customer service number 9801013311.

I can't find my order confirmation email!

Check your Spam or Junk folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
To further ensure our confirmation emails get to you, you can add the address "order@smartdoko.com" to your safe sender's list to ensure your confirmation does not get sent to your Spam or Junk folder.

If you have checked these folders and it is still missing, please contact us and we will be happy to help.

How can I check my order status?

You can check the status of your order by clicking on the link that has been sent in your email. You will also be able to get an update from your purchase history by clicking on your order code. 

How do I know my order is confirmed?

We'll send you an email and phone call from a customer executive to confirm your order. You can also check your purchase history page and Click 'your reference code' to view your orders.

What are the different statuses in My Orders?

The different statuses on Purchase History are:
Processing: Your order is processed
In transit: Your item has been handed over to the courier
Delivered: Your item has been delivered
Unable to Deliver will try again: The delivery person could not get the product delivered will try again
Unable to deliver: The item is returned to SmartDoko by the courier as undelivered
Transaction Cancelled: Your order has been cancelled

Can I change my delivery address after I place an order?

Please do call us to inform if the delivery address needs to be changed in advance before the product is dispatched.  

Can I open and check the contents of my package before accepting delivery?

The customer needs to sign good receive note once they receive ordered product to assure received product is in good condition. The person can check the product to be assured that the product is ok. 

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on your location. You can find these charges on the item's information page.

Delivery was attempted but I was unavailable. What next?

Don't worry, we'll call you to check when you are available to accept the delivery. Our delivery person will also try to attempt to deliver your order over next 2 days. In case you're unable to respond to our calls, you can submit your delivery preference on customer.service@smartdoko.com

Account Troubleshoot

I forgot my password? Can I reset it?

To retrieve your password, click here or go to the Login page and click on Forgot Password? You will be asked to fill in and submit your email address. When doing this, you'll receive associate email that permits you to reset your word. 

I can’t register on the website

  1.  Please make sure all the requirement in the registration page is filled properly.
  2.  Click on Register and take a look at the information highlighted that is required to be changed or filled.
  3.  Once the registration form is filled out and submitted, an email notification will be sent to your email account with a link to validate your account. Please access your email to validate your account.
  4. Make sure that you don’t already hold a smartdoko account.  If you continue to experience problems, please send an email including your phone number to customer.service@smartdoko.com   with your contact details if you would like to be facilitated. We will call you back ASAP and walk you through the registration process.

Important Inquiries

Can i exchange the product? Can i cancel my Order?

SmartDoko does not provide refunds but we will exchange the product within 3 days.  In case the product is physically damaged or a certain part is missing while the product is delivered please inform us within 24 hours for it to be replaced. Customers cannot cancel their order so please make up your mind before ordering any product from SmartDoko.

What is Member Reward Point System?

SmartDoko premeditated to support their customer to get the most out of their membership. SmartDoko recompense their customer for doing the things they already do like shop on smartdoko.com (the “Site”), refer friends of the product and send us feedback on various products and services. Best of all, the points that the customer has earned can be used to purchase any other product by only paying delivery charges.

The following “Members Reward terms and conditions” comprise significant information regarding membership reward. This is an obligatory contract between the customer and SmartDoko and will govern customers’ contribution in any and all offers. Contribution constitutes customers agreement to the websites’ Terms of Use and Privacy Policy which are integrated herein.

Being eligible will allow members to take benefit of specific rewards that may vary from time to time and which may be made available for only limited times, all as determined by SmartDoko in its sole discretion. SmartDoko holds the rights to modify “Members Reward Terms and Conditions” at any time, without notifying customer. It is significant for customer to check the “Members Rewards Terms and Conditions” occasionally.

Contribution in the Program or redemption of Rewards is considered approving these “Members Rewards Terms and Conditions” and any improved terms included therein. SmartDoko may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.

What is SmartDoko Exclusive?

Smartdoko Exclusive is inclusive of those attractive products which are found only at SmartDoko, www.smartdoko.com. Products which are not found anywhere else whether at market or any other online websites are kept especially as SmartDoko Exclusive.

Why is Recommended Slider created for?

   Suggestion slider is provided to our customer the quick search of those products which are mostly searched by our viewers and customers. Our Recommend Column facilitates our viewers and customers with those products of all category which are highly in demand in current context.

Alcohol Age Restriction

It is against the law

To sell alcohol to someone under 18 anywhere, and can lead to a maximum fine and premises may eventually be shut down.
For an adult to buy or attempt to buy alcohol on behalf of someone under 18
For someone under 18 to buy alcohol, attempt to buy alcohol or to be sold alcohol.

SmartDoko can reserve the right to

Refuse the sale of alcohol to an adult if they’re accompanied by a child and think the alcohol is being bought for the child.

ID for alcohol: proving your age

Acceptable forms of ID to prove you are over 18 include:
A photo driving license
A passport
A proof of national ID card
It’s a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol.